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Certainly,
we'll match Tele-Scope's speed in getting calls -
inbound and outbound - to the desktop with anyone.
And, if you enjoy talking algorithms, pacing,
dynamic trunk allocation and shaving nanoseconds off
agent idle times, we'll more than uphold our end of
the conversation. But, focusing on those details
makes it easy to overlook what should be the most
important function of telephony-enabled information
access centers* - maximizing the results you and
your agents receive from each call. With Tele-Scope,
maximizing results will become your primary focus no
matter what you use the system to do - make
appointments, take orders, sell products and
services, provide customer service and technical
support, make collections, conduct market research,
and any other activity that involves intensive
telephone contact. As a matter of fact, with
Tele-Scope, you can conduct all of those activities
simultaneously.
*
Many providers refer to the technology behind
telephone-based information access centers as
Computer Telephony Integration or CTI.
Unfortunately, CTI usually is defined in terms most
favorable to the company writing the definition.
Rather than quibble about definitions, in this
brochure we will talk functionality.
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