TELE-SCOPE is a powerful CRM enabling software product used by companies in a variety of industries to improve business processes and workflow management in their Customer Interaction Centers (CICs).

TELE-SCOPE is a completely integrated product that interacts with and enables all three phases of communication that take place within the CIC - communication setup, knowledge transfer, and fulfillment. TELE-SCOPE manages and maintains all customer touch points including inbound and outbound phone, email, web, and fax. By providing the most advanced CTI technology available, TELE-SCOPE allows agents to become customer care advocates, thus achieving the ultimate goal of CRM - customer satisfaction.

Current CRM solutions are composed of fragmented pieces that are forced together to form an expensive, complicated solution. This incomplete approach results in huge consulting and implementation fees because it is extremely difficult to make all of these different pieces fit together and run smoothly for numerous companies with such diverse needs. TELE-SCOPE is a complete, yet simple CRM solution because it is a single product.

In addition, TELE-SCOPE is unique among CRM solutions because it works with a company's existing business practices, as opposed to solutions that force a business to change to fit the software.