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Traditional
systems designed for call centers almost universally
focus on the first step of the call - connecting the
outside contact and your inside representative. As a
result, your options are limited. Scripting is often
embedded in the software, making on-the-fly
modifications virtually impossible. These systems
depend on separate applications for everything from
contact management to shipping instructions and
invoice preparation. To perform several different
tasks, your representatives must master several
different applications - and know when to call up
which application. It's easy to make mistakes and
overlook presenting information that would enhance the
outcome of a call.
Our innovative approach focuses all
Tele-Scope components on supporting the agent - on
optimizing the results of each call, not on shaving
milliseconds off agent idle times. (Which,
incidentally, it also does quite well.) This
agent-centric design gives your agents far more
customer contact time, eliminates the inherent
confusion involved in trying to use several different
applications simultaneously, and eliminates wrap-up
downtime.
An
elegant design that conforms to the way you do
business.
The flexibility designed into our LAN-based Tele-Scope
system gives you the ability to tailor the system to
match your business process.
For
example:
if your agents send letters to confirm appointments
made for outside salespeople. Tele-Scope can create
and print the letter - and the envelope - when the
appointment is created within Tele-Scope during the
conversation. Outside people use their time to sell,
not trying to make appointments.
Another
example:
Not only can you conduct multiple types of projects or
campaigns simultaneously, you also can dynamically
assign and re-assign agents - agent by agent - to
projects based on criteria you set or even on
instinct.
Tele-Scope's
modular design also provides financial flexibility.
You choose the functions you need and don't pay for
functionality you won't use. Later, as your needs
change and expand, just add the modules you need.
Because it is LAN-based, Tele-Scope also offers
unprecedented scalability. It grows as you grow.
A
total solution that maximizes the results of every
call.
Because it incorporates all three steps in the call
process - making the connection, knowledge transfer,
and tracking and reporting - Tele-Scope gives your
agents a consistent look and feel that is simply
unobtainable with systems that depend on several
different applications for each step in the process.
Your
agents spend more time building relationships and less
time trying to find the application with the correct
order entry form. With Tele-Scope, you set the
parameters for each campaign or project - without
writing new source code each time you need to make a
change. You can run literally thousands of campaigns
or projects simultaneously, each with its own set of
parameters. You define each project, how each call
will be processed at the desktop, and what your agents
can do with each type of call they handle - one set of
information for scripts and wrap-up processes for
inbound calls requesting information or referrals,
another set for inbound calls to place orders, another
set for outbound prospecting calls, another set for
outbound relationship-building calls, and yet another
set for inbound service calls.
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