| During the past
several years of CRM hype, many companies rushed into an
implementation- leading to a failure rate for CRM
installations as high as 55%, according to research from
analyst firm Gartner Group. This is because a majority
of today's CRM solutions do not do what they were designed
to do - improve customer service. Solutions are
fragmented, expensive, difficult to implement, and do not
adapt to a company's existing business processes.
VisionWare was founded to prove that CRM enabling
software could be what everyone envisions it should be - a
single solution that successfully manages all customer
interactions, simply, easily, and cost-effectively.
Because of the company's quality products and implementation
expertise, VisionWare is well positioned to take advantage
of the expected strength in the CRM industry.
During the Internet bubble, analysts and research firms
forecasted extremely robust CRM market growth.
Although many of these estimates were over-inflated, recent
studies have continued to forecast strong, albeit, more
muted growth for the industry. A recent report
published in ICCM Weekly on April 17, 2002 forecasts a 15
percent growth in the global CRM services market with a
forecast of $25.3 billion in 2002, expecting to reach $47
billion by 2006.
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