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Fort Worth, TX, June 11, 2002 - VisionWare,
Inc., a provider of adaptable CRM software for
Customer Interaction Centers (CICs) and workflow
management systems, was officially launched today. The
company markets TELE-SCOPE, a CRM enabling software
solution that effectively manages all customer
interactions and easily adapts to meet a company's
current infrastructure and business processes.
VisionWare, Inc. acquired TELE-SCOPE in November of
2001 from Davis Software, a Dallas-based systems
integrator, who originally developed the TELE-SCOPE
product in 1988 as a software product for call
centers. VisionWare is currently marketing the
software under the same product name. Tim Davis, the
original developer of TELE-SCOPE, assumes the role of
president and CTO of VisionWare.
Davis Software will remain in business as a systems
integrator specializing in client-specific software
development.
"VisionWare was founded as a separate entity
from Davis Software to more accurately reflect the
company's expertise and concentrate on the TELE-SCOPE
product line," explained Tim Davis, president and
founder of VisionWare, Inc., "Davis Software is a
client-specific, software development organization.
VisionWare is a software company that is completely
focused on enhancing, manufacturing, and marketing
TELE-SCOPE."
According to Davis, today's CRM solutions just
don't work. "They are fragmented, expensive,
difficult to implement, and don't adapt to a company's
existing business processes," continued Davis.
"We founded VisionWare to prove that CRM enabling
software can be what everyone envisions it should be -
a single solution that successfully manages all
customer interactions, simply, easily, and
cost-effectively."
VisionWare's flagship product, TELE-SCOPE, is
unique among CRM software because it is a completely
integrated product that interacts with and enables all
three phases of communication that take place within
the Customer Interaction Center (CIC) - communication
setup, knowledge transfer, and fulfillment. By
providing the most advanced CTI technology available,
VisionWare allows companies to implement a successful
CRM solution that not only improves customer
communication, but also increases profits. TELE-SCOPE
allows agents to become customer care advocates by
equipping them with the knowledge and tools they need
to achieve the ultimate goal of CRM - customer
satisfaction.
VisionWare, Inc., based in Ft. Worth, Texas, is a
supplier of CRM enabling software designed to
technologically advance the Customer Interaction
Center, thereby providing the highest customer service
available. Founded in November 2001, the company
manufactures, and markets TELE-SCOPE software.
Customers nationwide such as Sara Lee Bakery Group,
The Philadelphia Coca-Cola Bottling Company and Baylor
Health Care System use TELE-SCOPE to improve business
processes and workflow management in their CICs.
VisionWare is funded by private investors. More
information about the company can be found at
www.visionware-inc.com.
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